Users' Commission (CDU)

Missions of the CDU

• Ensuring that the rights of users are respected: ensure that patients' rights are always at the heart of the hospital's concerns.
• Facilitate procedures: help users in their interactions with the hospital.
• Improve patient care quality: issue opinions and proposals to improve the experience of patients and their families.
• Examine written complaints: analyze complaints addressed to management by patients or their relatives.
• Monitor improvement actions: be informed of measures taken in response to complaints, claims or serious undesirable events.

Composition of the CDU

• Director of the Hospital Group or his representative.
• Arbitrators: a tenured doctor and his deputy, as well as a tenured non-physician mediator and his deputy.
• Association representatives: approved members of user and family associations.
• CME doctor: representative of the hospital medical commission.
   

Chair of the CDU 

At Institut Curie: the chairman is the representative of an association approved by the Agence régionale de santé (ARS). He or she is elected from among the members of the CDU. Their mandate runs for a two-year period, renewable twice.
 

Commission members as of January 1, 2024

• François MAYU, Chairman of the CDU, full representative of the Être-là Grand Paris association (palliative care)
• Prof. Steven LE GOUILL, Vice-Chairman of the CDU, Director of the Hospital Group
• Dr. Laurence BOZEC, Deputy Director of the Saint-Cloud site 
• Prof. Nathalie CASSOUX, Deputy Director of the Paris Site
• Dr. Rémi DENDALE, Deputy Director of the Orsay Site
• Dr. Laurent MIGNOT, Medical Mediator
• Dr. Marie-Ange PRATILI, Substitute Medical Arbitrator
• Sabine BELORGEY, Director of Care, non-medical arbitrator
• Arnaud BRAGARD, Administrative Manager, substitute non-medical arbitrator
• Marie Grégory BONZON-LEGROS, Permanent Representative of the association Le Lien
• Thierry MURE, Deputy Representative of the Tête-en-l'air association
• Yann AÏT MOKHTAR, Deputy Representative of APF France handicap
• Thiphaine LEREBOURS-PIGEONNIÈRE, Representative of the association Service et Amitié
• Dr. Agnès MOURA, CME Representative
• Dr. Sophie PIPERNO-NEUMANN, CME Representative
• Frédérique BOUTTÉ, Nursing Representative
• Sophie OGER-HODGE, Director of CSR, Quality and Risk Management
• Frédérique FONTAINE-CENTLIVRE, Lawyer
• Jean-Jacques KELLER, Lawyer
• Virginie HANNEBERT, Health Democracy Officer, CDU Secretary, complaints manager (Paris)
• Pascale DEBRUYNE, Executive Assistant, Complaints Manager (Saint-Cloud)